Help (FAQ) – how to make purchases?

Below we present the answers to most frequent questions of our Clients concerning the purchases made at the Stainless Europe Online Shop.

1. What delivery methods are available?

We supply our Clients with our products via the DPD courier company. It is possible to execute deliveries outside of Poland – countries of European Union.

2. What is the order delivery time?

The order delivery time is counted from the moment of positive transaction authorisation.
The shipment time is postponed for the period between order submission and the date of crediting the receivables on the Shop’s bank account.
The order delivery time amounts to 3 working days after the crediting of the Purchaser’s payment.

3. What are the delivery costs?

The Client will be provided with the total order delivery cost after adding the products into the cart, entering the required details and selecting the country of delivery – the payment is specified in the summary.

The payments depend on weights of products.

4. What payment methods are available?

Our online shop offers the payment metod via system Dotpay (

5. Is it possible to collect the goods personally?

It is not possible to collect the goods personally at the company seat.

6. What is a voucher and how can I redeem it?

Voucher entitle Client to receive a discount on subsequent purchases made by our online store. Client should type voucher code in special place in Cart.

7. Is it possible to cancel an erroneous order?

It is possible to cancel an erroneous order. In order to do it, Client should send an email to: [email protected] and inform about cancel order. Message should contain number of order.

8. Is it possible to change an order?

It is not possible to change an order. We recommend cancel one order and purchase one more time.

9. The delivered goods are not compliant with the order, what do I do?

Please make a complaint about the erroneous order.

10. It is possible to return the goods?

Yes, detailed information are available here

11. What is the complaint process?

Detailed information are available here